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Vivid Enterprise Solutions Privacy Policy




This Privacy Policy has been adopted by Vivid Enterprise Solutions Pty Ltd (ACN 633 390 002) “Vivid Enterprise Solutions”, “we”, “us” and “our” including any corporate entity owned or controlled by this company. Our employees, contractors, consultants, partners and any other third party entities that at our direction have access to your personal information are bound by and must adhere to this Privacy Policy. By providing personal information to us you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. We reserve the right to make amendments to this Privacy Policy at any time and will make available to you details of the changes we make. If you have objections to our Privacy Policy, you should notify us immediately and not submit personal information to us.



As responsible data custodians we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles 2014 (APPs) established under the Privacy Act 1988 (Privacy Act).

You can obtain further information regarding the APPs and your privacy rights at the Office of the Australian Information Commissioner (OAIC) at


Personal or sensitive information we collect

We may collect personal information that you have supplied to us such as your name, age, date of birth, address, and other contact details. We may also collect sensitive information from you with your consent (in specific circumstances).

The type of information we may collect depends on your dealings with us and may include:

  • Your Name and/or your company’s name, contact details;

  • Identification information such as your tax file number, driver’s licence;

  • Employment information, both current and historical;

  • Financial information such as bank accounts, credit card numbers, shareholdings, loans;

  • Financial circumstances such as assets and liabilities, credit reporting, income, expenditure, insurance, superannuation; and

  • Information provided to us via client surveys.


Collection & Use


We may collect personal information from you or from third parties by:


  • Having face-to-face meetings and telephone discussions with you;

  • Asking you to complete client questionnaires;

  • You using our website and interacting with our social media sites;

  • You communicating with us through correspondence;

  • Conferring with third parties such as financiers or the Australian Taxation Office on your behalf;

  • Using “cookies” or other similar tracking technologies on our website that track website usage, preferences and personal account information; and   

  • Requesting information from a publicly available source.


We collect personal information from you to be able to provide you with the services you have requested us to provide including:


  • Preparing Business Activity Statements and financial accounts; and

  • Liaising with third parties on your behalf such as financial institutions, government organisations, insurance.

  • communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

  • When you purchase products or services from us, we collect your financial information (such as credit card details or bank details) to process payments. We don’t store those details.

  • We use a third-party payment processing system called Stripe. You agree to Stripe’s privacy policy when you make payments to us via this system. You can find Stripe’s privacy policy at




We may disclose your personal information for the following purposes:


  • To enable you to access and use our services and in turn provide our services to you;

  • To provide you with direct marketing materials that may be of interest to you such as    articles or product brochures or correspondence from our business partners;

  • For purposes that you consent to such disclosure or for a related purpose where you would reasonably expect such disclosure; and

  • Any circumstance otherwise authorised by the APPs and/or the Privacy Act.


We will only use sensitive information for the primary purpose it was obtained for or for a secondary purpose that is directly related to the primary purpose (or where otherwise required by law).


We may disclose your personal and sensitive information to trusted third parties, including the following entities:

  • Our representatives, advisers, employees, dealers, agents and related bodies corporate;

  • third party suppliers and service providers such as the providers for the operation of our website or business services;

  • The Australian Taxation Office (ATO) to meet ongoing compliance;

  • The Australian Securities & Investments Commission (ASIC) mandatory professional standards and other legal obligations;

  • Specific third parties authorised by you to receive information held by us; and

  • As required by law or directed by legal decision/process;

  • Any industry body, tribunal, court or otherwise connected with any complaint regarding our services.




We take our security obligations seriously and your personal information is regarded as confidential and may be held in both hard copy and/or electronic versions. We will take all reasonable steps to safeguard your information so that it is not misused, lost, modified, accessed by unauthorised persons or disclosed without authorisation.


To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.


We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


As responsible data custodians we are familiar with the requirements of the Notifiable Data Breaches scheme and are committed to responding to data breaches in accordance with our obligations under the Privacy Act. We will notify the Office of the Australian Information Commissioner and you if there is unauthorised access to, unauthorised disclosure of, or loss of, personal information held by us and the access, disclosure or loss is likely to result in serious harm to any of the individuals to whom the information relates in accordance with the Privacy Act.


Our website may contain links to external websites operated by third parties. The privacy polices of these other websites may not accord with this Privacy Policy and we cannot be held responsible and do not have control of the use of your personal information by these third parties.


As responsible data custodians, any breach of this Privacy Policy by our employees, contractors, consultants, partners and any other entity that at our direction have access to your personal information will invoke disciplinary and possible legal action against the offending party.


Accessing, Updating and Correcting Your Personal and Sensitive Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please provide us with a request in writing to the contact details listed below. Depending upon the complexity of the request, we will endeavour to respond to you within four weeks of receiving your request. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis. Where we cannot provide you with access to all of your personal information, we will provide you with reasons why. We may also require your identity to be verified when you send in your request and prior to sending any substantive response.


If at any time you believe that information we hold about you is incomplete, inaccurate, irrelevant, misleading or not up-to-date, please contact us and we will take reasonable steps to correct the information in accordance with the Privacy Act.


Complaints and Inquiries


If you have a complaint regarding the way we have handled your information, or have any questions about this Privacy Policy, or your personal information we hold, please contact us by phoning or writing to:

Karen Andrews, PO Box 3436, Wheelers Hill, Vic, 3150 or 03 9068 6424


Please make sure to include your name and return contact details with any inquiry. We will endeavour to respond to your complaint or inquiry within a reasonable period from when it is received.  


If you are not satisfied with our response to your complaint or inquiry you can contact the Office of the Australian Information Commissioner (OAIC) at


Policy Effective: 6th January, 2020

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